city44 | Responsible Gaming – Play Safe and Stay in Control

What Is Responsible Gaming?

Responsible gaming means playing within limits you set for yourself – in terms of time, money, and emotions. It's not about avoiding games altogether, but about keeping gaming a fun form of entertainment that doesn't affect your daily life.

At city44, we believe every member deserves to enjoy our platform in a healthy and controlled way. That is why we not only offer exciting games, but also equip the platform with a range of self-protection tools you can use at any time.

Responsible online gaming is built on three core principles: control over your gaming decisions, awareness of the risks involved, and courage to seek help when something feels wrong. city44 is here to support you in all three areas.

Remember: Gaming should be entertaining. If it starts to feel like a burden or an obligation, it is time to take a break.

Check Your Gaming Health

Ask yourself these questions honestly:

Am I playing longer or spending more money than I planned?

Am I playing to escape problems or negative feelings?

Am I chasing losses by continuing to play?

Is gaming affecting my relationships, work, or finances?

Am I hiding my gaming habits from people close to me?

If your answer to any of the questions above is "yes", please contact the city44 support team for further guidance.

Self-Protection Tools at City44

Daily & Monthly Deposit Limits

Set your own deposit limits – daily, weekly, or monthly – directly from your city44 account settings. Once the limit is reached, the system will automatically block any additional deposits until the limit period resets. This is the simplest way to keep your spending under control.

Session Time Limit

Set a time limit for your gaming sessions. The city44 system will send a reminder when you're approaching your set limit and will automatically end the session once the limit is reached. This feature helps you maintain a healthy balance between gaming and everyday life.

Scheduled Break (Time-Out)

Need a short break? Use the Time-Out feature to temporarily suspend access to your account – from 24 hours up to 6 weeks. During this period, you cannot log in, make deposits, or play. Your funds remain safe and can be withdrawn at any time.

Self-Exclusion

If you feel you need to stop playing for an extended period, the self-exclusion feature lets you block your city44 account for 6 months, 1 year, or permanently. Once self-exclusion is activated, it cannot be reversed until the period expires.

Maximum Loss Limit

Set the maximum loss amount you're willing to absorb within a given period. Once this limit is reached, the system will automatically block any additional wagering. This ensures you never lose more than you've allowed yourself.

Real-Time Reminders

The city44 platform sends real-time notifications whenever you're approaching any limit you've set. These alerts serve as a natural cue to pause, reflect, and make a mindful decision about whether to continue or stop playing.

Warning Signs to Watch For

Problem gambling often develops slowly and goes unnoticed. Recognise these early warning signs so you can act before things escalate:

Feeling stressed or anxious when unable to play, or feeling compelled to play just to feel normal.
Borrowing money from family or friends, or using funds meant for daily necessities to gamble.
Continuing to play despite planning to stop, or repeatedly breaking limits you set for yourself.
Neglecting work, family, or health responsibilities due to spending excessive time gaming.
Lying to loved ones about how much time or money is spent on gaming.
Experiencing significant mood swings – extreme elation when winning and deep distress or anger when losing.
Constantly thinking about ways to get more money to gamble, or obsessively planning the next gaming session.

If you recognise three or more of the signs above, don't wait. Contact the city44 support team or activate the self-exclusion feature immediately.

How to Set Limits on City44

Follow these simple steps to activate self-protection tools in your city44 account:

Log In to Your City44 Account

Access your account via the Login button at the top of the website. Use your registered username and password.

Go to Account Settings

Click on your profile icon or name in the top right corner, then select "Account Settings" or "Responsible Gaming" from the dropdown menu.

Choose the Limit Type You Need

Choose from a range of available limit options – deposit, play time, maximum loss, scheduled break, or self-exclusion.

Set the Limit Value and Duration

Enter the limit value that suits your needs and select the limit period – daily, weekly, or monthly depending on the type of limit.

Confirm & Limit Activated Instantly

Click "Save" or "Confirm" to activate the limit. Most limits take effect immediately. A confirmation email will be sent for your records.

Limits can be tightened at any time and take effect immediately. However, to loosen or remove a limit, a 72-hour waiting period is required for your added protection.

City44's Pledge to Our Members

Strict Age Verification

All members must complete KYC identity verification to ensure only individuals aged 18 and above can play on city44.

No Aggressive Advertising

City44 does not send promotions targeting members who are under a self-exclusion period or who show high-risk gaming patterns.

Ongoing Active Monitoring

The city44 system continuously monitors gaming patterns and will proactively reach out to members who may need support before issues become serious.

Ongoing Staff Training

All city44 support staff undergo specialised responsible gaming training to ensure they can provide effective assistance.

Honest & Transparent Information

City44 provides information on winning odds, gaming risks, and how to get help in a clear and transparent manner.

Non-Judgmental Emotional Support

The city44 support team is ready to listen and assist without any judgment. Your safety and well-being are our top priority.

Responsible Gaming FAQ

Here are answers to the most frequently asked questions by city44 members regarding responsible gaming and available self-protection tools.

Can't find the answer you're looking for? Visit our FAQ us or contact the city44 support team, available 24/7.

You can activate self-exclusion through the "Responsible Gaming" section in your city44 account settings. Choose a suitable exclusion period – 6 months, 1 year, or permanent – and confirm your decision. The exclusion takes effect immediately and cannot be reversed until the period ends. You can also contact support directly via live chat for immediate assistance.

Yes. During a self-exclusion or Time-Out period, you cannot log in to play or make new deposits. However, you can still contact the city44 support team to process the withdrawal of any remaining funds in your account. Your funds are always safe and accessible through official support channels.

Deposit limits can be tightened (reduced) at any time and take effect immediately. However, to increase or remove a deposit limit, a 72-hour waiting period applies after the request is submitted. This is a protective measure designed to give you time to reconsider the decision with a clear head.

If you're concerned about a family member's or friend's gambling habits, approach them with compassion and without judgment. Encourage them to contact the city44 support team or seek professional help. As a caregiver, you're also welcome to reach out to city44 for guidance on the best way to support your loved one through this process.

Yes, completely free. All responsible gaming tools on city44 – including deposit limits, time limits, Time-Out, self-exclusion, loss limits, and real-time alerts – are standard features available at no cost to all registered members. city44 believes self-protection is every member's right, not a paid add-on.

Play Safe, Play Smart with City44

Sign up today and enjoy a fun, safe, and responsible gaming experience. Our self-protection tools are always ready to help you stay in control.

City44 Responsible Gaming – Your Safe Play Guide