City44 Terms & Conditions – Complete Guide for Malaysia Members

1 Acceptance of Terms and Conditions

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Member" or "User") and City44 ("Company", "we", or "Platform"). These Terms govern all aspects of your use of the city44 website, mobile app, and any related services offered by city44.

By accessing, registering, or using any part of the city44 platform, you confirm that:

• You have read and fully understood these Terms in their entirety.
• You agree to be bound by all provisions contained herein.
• You meet all eligibility requirements set by city44.
• You acknowledge that these Terms may be amended from time to time and that you are responsible for reviewing them periodically.

2 Member Eligibility

To register and use city44's services, you must meet all of the following eligibility requirements at all times:

• Age requirement: You must be at least 18 years of age. city44 strictly prohibits registration and use of the platform by minors. Any account found to be owned by a minor will be terminated immediately and all balances frozen pending investigation.
• Legal capacity: You must have full legal capacity to enter into a binding agreement under your local laws.
• One account only: Each individual is only permitted to hold one (1) registered account at city44. Owning multiple accounts is a serious breach of these Terms.
• Accurate information: All personal information you provide during registration and throughout your use of the platform must be truthful, accurate, and up to date.
• Not restricted: You are not on any list of individuals prohibited or restricted from using gambling services for any reason.

City44 reserves the right to verify any member's eligibility at any time and to request additional documents as part of our KYC (Know Your Customer) process. Member cooperation in this process is mandatory, and failure to comply may result in account suspension or termination.

3 Account Registration and Management

The city44 account registration process is designed to be simple and fast, though it requires accurate information to ensure the security of all parties.

During registration, you are required to provide your full name as per your official identification document, an active email address, a valid Malaysian mobile number, your date of birth, and a strong password. All this information will be used to verify your identity and ensure the security of your account.

• Your account password is strictly confidential and must not be shared with anyone, including city44 staff.
• You are solely responsible for all activities that occur under your account.
• If you suspect your account has been accessed without authorisation, contact city44 support immediately.
• City44 will not be held liable for any losses resulting from unauthorized third-party use of your account.

4 Fund Deposits and Withdrawals

City44 supports a variety of safe and convenient local payment methods for Malaysian players. All financial transactions on our platform are protected by advanced encryption to ensure the security of your funds.

The withdrawal method used must match or correspond to the original deposit method for security and compliance purposes. city44 reserves the right to request additional identity verification (KYC) before processing any withdrawal, particularly for amounts exceeding certain limits.

• All deposited funds must originate from a legitimate source and belong solely to the member.
• Withdrawals may only be made to a bank account or e-wallet registered in the same name as the city44 account holder.
• City44 does not charge any processing fees for deposits. However, some financial institutions may impose their own charges.
• Withdrawal requests that fail security checks will be returned to the member's account balance.

5 Bonuses, Promotions, and Wagering Requirements

City44 offers a wide range of bonuses and promotions to members as part of an enjoyable gaming experience. Each bonus and promotion is subject to specific conditions stated in the respective promotion terms, which form an integral part of these Terms and Conditions.

• Welcome bonus is claimable once only by each new member upon first registration and first deposit.
• Wagering requirement must be fulfilled in full before any bonus funds or winnings derived from bonus funds may be withdrawn.
• Bonuses are non-transferable between accounts and hold no cash value until wagering requirements are fulfilled.
• City44 reserves the right to void any bonus suspected of being obtained through fraudulent means or promotion abuse.
• The time limit for each bonus is clearly stated in its respective promotion terms; expired bonuses cannot be reinstated.
• In the event of a conflict between a specific promotion and these general Terms, the terms of the specific promotion shall take precedence.

6 Game Rules and Member Conduct

City44 is committed to providing a fair, safe, and enjoyable gaming environment for all members. To ensure this goal is achieved, all members are required to adhere to the following code of conduct at all times:

• The use of any third-party software, automated bots, or other unauthorized methods to gain an unfair advantage in any game is strictly prohibited.
• Colluding or conspiring with other players to manipulate game outcomes is strictly prohibited, including in live table games.
• All game outcomes generated by city44's certified Random Number Generator (RNG) are final and cannot be contested unless there is clear evidence of a technical error.
• In the event of a technical disruption during a gaming session, city44 will resolve the situation based on saved system records, and the decision made by city44 management shall be final.
• The use of abusive, threatening, or harassing language towards any city44 support staff or other players within the platform's communication features is strictly prohibited.

Any breach of game rules may result in the cancellation of associated wins, temporary suspension, or permanent account termination without a refund.

7 Account Security and Data Protection

City44 takes member data security very seriously. Our platform uses 256-bit SSL encryption to protect all data transmitted between your browser and city44's servers. Your personal and financial information will never be shared with third parties without your consent, except as required by law.

• Use a strong and unique password for your city44 account — a combination of uppercase letters, lowercase letters, numbers, and symbols is best.
• Enable two-factor authentication (2FA) through your account settings for an added layer of security.
• Always log out of your city44 account after each session, especially when using a shared device.
• Never disclose your login credentials to anyone — city44 will never ask for your password via email or message.

For more information on how city44 collects, uses, and protects your personal data, please refer to Privacy Policy for full details.

8 Account Termination and Suspension

Whether initiated by the member or by city44, account termination is a right available to both parties, subject to the following conditions:

Termination by Member: You may close your city44 account at any time by contacting our customer support team. Prior to closure, all eligible balances will be processed for withdrawal in accordance with city44's standard withdrawal policy. Any bonus balance that has not met the wagering requirements will be forfeited.

Termination by city44: city44 reserves the right to suspend or terminate any member's account, with or without prior notice, if:

• There is evidence or reasonable suspicion of fraud, misconduct, or illegal activity.
• The member has violated any provision of these Terms and Conditions.
• The account is found to be owned or used by a minor.
• The registration details provided were found to be false or misleading.
• A directive has been received from the relevant authorities.

9 Liability Limits and Disclaimer

City44 strives to ensure the platform operates without interruption at all times. However, there may be situations beyond our control that could affect platform availability or performance.

• City44 is not liable for any losses incurred due to service disruptions caused by technical factors, system maintenance, or extraordinary events (force majeure).
• City44 makes no guarantees regarding winnings from gameplay. All gaming activities involve financial risk and outcomes are determined by random chance.
• City44's maximum liability to any member under any circumstances shall not exceed the total amount deposited by that member in the 30 days preceding the claim.
• City44 is not liable for any indirect, incidental, or consequential losses arising from use of the platform.

Members acknowledge that gambling carries the risk of financial loss, and city44 encourages all members to play responsibly and within their financial means. Please visit the Responsible Gaming for further information and support resources.

10 Terms Amendment and Applicable Law

City44 reserves the right to amend, modify, or update these Terms and Conditions at any time. Members will be notified of any material changes via their registered email or in-platform notification at least seven (7) days before the changes take effect.

Your continued use of the city44 platform after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree with the changes, you should stop using the platform and may close your account.

• The most current version of these Terms & Conditions is always available on this page, and the last updated date will be clearly indicated.
• These Terms & Conditions and any disputes arising from them shall be governed and interpreted in accordance with applicable law.
• If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.